About
Us

CMSA will provide you with the information, the resources and the tools to effectively manage your customer credit accounts at a cost-effective price.

CMSA seamlessly becomes your credit department. We assess risk daily, undertaking receivables management and reviewing constantly the risk associated with individual customers.

CMSA undertakes risk, receivables, debt collection and legal for many suppliers of plaster and building Materials Australia wide. We provide an in-depth snapshot of businesses trading across multiple suppliers whether in terms, outside of terms or debt collection and legal. This provides instant information when a customer is not responding or paying their accounts and attempting to open new trading accounts elsewhere.

You need to know, you need to be on top of your receivables, every day, not just on the quieter days.

Bad debts happen....however, if the contract terms, conditions, guarantee and indemnity are complete, the risk evaluation prior to extending credit correct, the recovery process is far improved.

CMSA understands that every debt is different, and how each debt is dealt with will depend on the contract held, guarantees, assets held and the history with the client. Each debt is assessed with a recommendation provided to our clients at the outset ensuring the best chance of recovery.

Demands are sent to non-paying customers both company and guarantors for payment, followed up with emails and direct telephone calls. CMSA will negotiate arrangements with the customer and present to our clients for acceptance or decline.

Because of this, each debt is assessed with a recommendation provided to our client at the outset, ensuring the best chance of recovery.

Our team has the sole purpose of ensuring your customers pay on time, improving your cash flow and reducing your bad debt and delinquent customers.

• Know your customer

• Know why a customer is slow in paying you or not paying you

• Identify Risk

• Minimise your Risk

• Take timely action

• Maximize Cash Flow

• Minimise Bad Debt

In a cost effective and professional manner.

Louise is CMSA’s director, with extensive industry knowledge, and legal knowledge in relation to credit management across Australia.

Louise has over 25 years’ experience with industry-based risk management, receivables management, debt collection and legal processes, and in that time has made invaluable connections and networks in the industry.

CMSA came into being as Louise’s brother had 3 Plaster supply stores, which although trading very well, had large debts, slow payments and hefty legal and collection costs. Louise’s brother who is now deceased asked Louise to have a look and see what could be done.

Louise took a holistic approach reviewing and re-writing the contract, putting procedures in place for Risk, Receivables and Debt. In the first year, the bad debt was reduced from $300,000 to almost nil, and customers retrained as to payment of their accounts in terms. From then, CMSA was born, and clients who joined from the beginning are still with CMSA today.